Note: Each peripheral type contains a different set of commands. In order to determine the syntax, issue the command and follow it with /?. Lists skill groups that are currently configured by PIMĭumps the contents of the peripheral objectĮach command has separate syntax. Lists services that are currently configured by PIM Lists agents that are currently configured by PIM This table provides a list of commands that you can use when you troubleshoot: Command Sleeps for specified seconds or millisecondsĭirects command input to another input file A list like this displays: CommandĬontrols remote EMS 1 monitor process (start, stop, pause, resume) In order to display a basic list of commands, issue help. Note: The final line of this output displays over two lines due to space limitations. Usage: PROCMon CustomerName NodeName ProcessName Here is an example: Syntax: c:\> procmon /? This section provides a list of basic procmon commands and process-specific commands for use with processes such as:Ĭomputer Telephony Integration (CTI) Server (CTISVR) Local commands are defined within procmon, while you need to program remote commands into the monitored process. The procmon process supports both local and remote commands. You can run procmon from a Telnet session or a DOS command prompt. ![]() Refer to Cisco Technical Tips Conventions for more information on document conventions. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on ICM version 4.6.2 and later. The troubleshooting and support of ICM PG ![]() ![]() List agents, skills, services, and call dataĬisco recommends that you have knowledge of this topic: ![]() The Cisco Intelligent Contact Management (ICM) processes that reside on the Peripheral Gateway (PG) allow you to: You can use procmon to query information indirectly from the Automatic Call Distributor (ACD) of your site. The Process Monitor Console ( procmon) is the main interface console process.
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